Glean

Enterprise "Work AI" platform — unified search and agent platform across email, Slack, Box, Salesforce, etc., with fine-grained per-user access controls preserved across data sources. The platform Cvent standardized on for its 6,000-agent rollout.

Glean's Work AI Institute

Industry research arm. Developed the AWARE Framework in collaboration with Databricks and Palo Alto Networks — currently the most concrete technical-controls governance framework for enterprise agents in this wiki.

Why this is interesting beyond Cvent

• Single-platform consolidation with strong ACLs is what bought Cvent ~9 months of unblocked AI demand. Suggests a pattern: pick the right platform first; governance load drops.
• Encouraging sprawl is safer when the platform itself enforces fine-grained data access. Without that, the same playbook may not work.

Caveat

This wiki currently only has Glean discussed in the context of a Glean event with a Glean customer (Cvent). Naturally favorable framing. AWARE is probably a real industry-relevant framework given the Databricks + Palo Alto Networks co-development, but worth corroborating with non-Glean sources before treating as industry-standard.

Sources

• Governing AI Agents at Scale (Glean + Cvent, CXOTalk)