Glean

Enterprise "Work AI" platform — unified search and agent platform across email, Slack, Box, Salesforce, etc., with fine-grained per-user access controls preserved across data sources. The platform Cvent standardized on for its 6,000-agent rollout.

Glean's Work AI Institute

Industry research arm. Developed the AWARE Framework in collaboration with Databricks and Palo Alto Networks — currently the most concrete technical-controls governance framework for enterprise agents in this wiki.

Why this is interesting beyond Cvent

• Single-platform consolidation with strong ACLs is what bought Cvent ~9 months of unblocked AI demand. Suggests a pattern: pick the right platform first; governance load drops.
• Encouraging sprawl is safer when the platform itself enforces fine-grained data access. Without that, the same playbook may not work.

Caveat

This wiki currently only has Glean discussed in the context of a Glean event with a Glean customer (Cvent). Naturally favorable framing. AWARE is probably a real industry-relevant framework given the Databricks + Palo Alto Networks co-development, but worth corroborating with non-Glean sources before treating as industry-standard.

Work AI Institute — the Work AI Index 2026

Glean's research arm (Head: Rebecca Hinds) published The Work AI Index 2026: Global (~June 2026, with Stanford/Berkeley/Notre Dame academic co-authors; n=6,000 digital workers US/UK/AU, fielded Dec 2025–Jan 2026) — the report that coined Botsitting (6.4 hrs/week making AI usable) and "botshitting" (passing off unverified AI output — cousin of Hallucination Laundering). Same vendor-favorable-framing caveat as AWARE applies: Glean sells the remedy for the problem it measures.

Sources

• Governing AI Agents at Scale (Glean + Cvent, CXOTalk)
• The Work AI Index 2026: Global — Work AI Institute report behind Botsitting